Trust Development and Transfer from Electronic Commerce to Social Commerce: An Empirical Investigation

Trust, Social Network and Electronic Commerce Adoption

When Reputation Engenders Trust: An Empirical Investigation in Business-to-Consumer Electronic Commerce

Consumers’ enhanced risk perception is an important challenge to be met in electronic commerce. The research presented here casts new light on the concept of trust, which is a vital mechanism when it comes to reduce perceived risk. Trust is conceptualized as a multi-dimensional concept comprised of a person’s trusting attitudes toward the vendor, the system and the self as well as his or her tr...

Business relationships redesign with electronic commerce tools: An empirical investigation

Purpose – The purpose of this paper is to understand and provide an empirical illustration for how electronic commerce (EC) tools are used to redesign business relationships. The amount and quality of EC tools have mushroomed and the use of these to redesign and digitize relationships is still a relatively under-researched area. Most of the current research is conceptual in nature and empirical...

An Empirical Investigation of Electronic Commerce Technology in Corporate Use

This study investigates the usage of five electronic commerce (EC) technologies, including electronic data exchange (EDI), electronic fund transfer (EFT), Internet, intranet, and extranet in organizations. Moreover, t-tests and ANOVA are used to verify whether the usage of EC technology differs by firm size (measured by the number of employees and annual sales volume) and characteristics of sup...

Trust Restoration in Electronic Commerce

This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...